Level 1
5 days to be announce
Day 1: 8:00am to 7:00pm
Day 2: 8:00am to 7:00pm
Day 3: 8:00am to 7:00pm
Day 4: 8:00am to 7:00pm
Day 5: 8:00am to 5:00pm
AED 500
Includes materials, meals, accomodation (if any), transportation


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Arts of Marketing and Sales

Total Quality Management: Tools for Continuous Improvement

Course Description :

This course provides participants with a comprehensive knowledge of the history of quality and its development, leaders, and quality tools through various workshops and role-playing exercises. This course will focus on quality system applications, models, and methodologies including excellence awards, ISO systems, and optimization methodologies such as LEAN and Six Sigma. This interactive course will help participants apply effective quality tools used in leading organizations. Participants will
learn best practices on how to select, design, or apply quality structures and tools in their organizations.

The Audience:

Managers, supervisors, and all staff responsible for quality models, excellence awards, employees involved in the application of TQM and ISO systems improving the performance of the organization

Course Outcome:

  • Definition of quality and quality models
  • Quality history
  • What is TQM?
  • Critical success factors in TQM
  • Relationship between ISO 9000 and TQM
  • Benchmarking as a Means to Improve Quality and Work Mechanisms what is Benchmarking? What are the reasons for doing it?
  • Benchmarking levels.
  • Advantages and disadvantages of different benchmarking methods.
  • Elements of the continuous improvement process eight steps to achieve improvement.
  • Critical success factors and common failures in TQM.
  • Success to manage the overall quality and quality that the customer expects.
  • Planning, Implementation, Verification and Management Model (PDCA)
  • The eight-step methodology for problem-solving.
  • Process analysis methodology.
  • Optimization tools and methodologies what are quality tools
  • Seven quality control tools.
  • Cause and result diagram, check table, control charts, pie chart, and Pareto diagram
  • Brainstorming.
  • Analysis charts: how-and-why charts.
  • Field strength analysis.
  • Convergence schemes.
  • Process planning: "Tortoise".
  • Boca Yok methodology for preventing human error

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