Have any questions? Teams FAQ

  • What is Microsoft Teams?

    Microsoft Teams is a chat and collaboration platform where all conversations, meetings, files, and notes can be accessed by team members in one place. This is an evergreen service that is continually evolving and developing.

  • How do I get Microsoft Teams?

    You can get an installer for your desktop or laptop.

    For mobile devices, go into the Apple App Store (for iOS devices) or the Google Play or Samsung App Store (for Android), and search for Microsoft Teams.

    For more detailed instructions, follow the instructions specific to your device below:

  • What is a team?

    Teams are collections of people, content, and tools that centre around different projects and jobs within an organization. In Microsoft Teams, team members can have conversations and share files, notes, and more.

  • How can I login?

    Teams uses O365 accounts for login which is provided to you as your university ID like the following s201800000@mcm.ac.ae and the password you assigned on your first login.

  • What is a channel?

    Channels are dedicated sections within a team to keep conversations organized by specific topics, projects, disciplines--whatever works for your team!

  • Which browsers are supported?

    The Microsoft Teams app works in the following desktop browsers:

    •  Internet Explorer 11
    •  Microsoft Edge
    • The latest version of Chrome
    • The latest version of Firefox
    • Safari is not currently supported
  • What’s the difference between team channels and private chats?

    Team channels are places where everyone on the team can have open conversations. Private chats are only visible to those people in the chat.

  • What’s the difference between public and private teams?

    You can choose to set the privacy setting for your team as either "public" or "private". In public teams, any user in the organization can join. With private teams, only team owners can add people to the teams.

  • Can I collaborate with people outside of the MCM into my team?

    Yes! A team owner in Microsoft Teams can add and manage guests in their teams via the web or desktop. Anyone with a business or consumer email accounts, such as Outlook, Gmail, or others, can participate as a guest in Teams with full access to team chats, meetings, and files. Only people who are outside of your organization, such as partners or consultants, can be added as guests. People from within your organization can join as regular team members. You can read more about guest membership in Microsoft's documentation found here.

  • Can the team members or guests leave the team on their own?

    Yes. Any member or guest can leave the team at any time via Teams web or desktop clients.

  • How do I make sure people in a team or channel see my message?

    The best way is to @mention them. Type @ before someone's name and they will get a notification.
    To get the attention of an entire channel, type @channel before your message and the channel will receive notifications.
    To get the attention of the entire team, type @team before your message and all your teammates will receive notifications.

  • What are the tabs in Microsoft Teams?

    Tabs allow team members to access services on a dedicated section within a channel or in a chat. Tabs acts as shortcuts for team members to work directly with tools and data and have conversations about them in the context of the channel or chat. Tabs can be added to help users easily access and manage the data they need or interact with the most.

  • Are my files and conversations in Microsoft Teams secure?

    Microsoft Teams is built on the Office 365 hyper-scale, enterprise-grade cloud, delivering the advanced security and compliance capabilities. Data is encrypted in transit and at rest.

    Files are stored in SharePoint and are backed by SharePoint encryption. Notes are stored in OneNote and are backed by OneNote encryption.

  • What's the difference between Microsoft Teams and Team Sites?

    Team Sites are internal websites that can be used to collaborate with your colleagues in Office 365. Microsoft Teams is a collaboration tool that provides instant messaging and video conferencing capabilities.

  • Can I rename a team?

    Microsoft Teams teams are named starting with the prefix O365_. This prefix is required to prevent the creation of teams that duplicate existing names in the MCM namespace. A team name cannot be renamed after it has been created; however, you can change its display name.

  • I deleted a team. Can I restore it?

    A deleted team can be restored by an Office 365 administrator up to thirty days after the team was deleted. If you need a team restored.

  • Do I still need Skype for Business?

    Both Microsoft Teams and Skype for Business provide instant messaging, videoconferencing, and audio-conferencing features. Microsoft has stated that they plan on retiring Skype for Business and fully replacing it with Microsoft Teams in the future. However, Skype for Business will remain available to UO users for the time being, and the solution you choose is up to you and your department.

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