Have any questions? Moodle FAQ

  • Moodle won't let me login. What can I do?

    There may be a couple of reasons why your login credentials are not being accepted by Moodle:

    1.  You are using the incorrect Office 365 MCM email username and/or password
      Solution: Check your Office 365 MCM email username and password to make sure you are entering the correct combination of letters and/or numbers.

    2. Your Office 365 MCM email password needs to be reset
      Solution: Call the Helpdesk at 043841036 or 043841035 and email helpdesk@mcm.ac.ae. Inform them that your Office 365 MCM email password needs to be reset. They will provide you with assistance in claiming your account online.

  • When I login, I can't get past my profile page. What should I do?

    In some instances, students may repeatedly see their profile page when they log into Moodle. If this is the case:

    1. You may have previously changed your email from your Office 365 MCM email to a personal email address.
      Solution: Change your personal email address back to your Office 365 MCM email address. Scroll down and click “update profile.” This should fix the problem.
    2. Do not change your profile information or change your email address
      Solution: Contact the Office of Information Technology Department at helpdesk@mcm.ac.ae and ask for assistance.
  • My courses aren't listed in Moodle. What should I do?

    There may be several reasons why students cannot access their courses on Moodle. The two most frequent reasons for this are:

    1. The instructor has not made the course visible
      Solution: Contact your instructor via email and inquire when he/she will make the course available. Note: Some instructors will not make the course available until the first day of the semester. 
    2. Banner has not updated your registration
      Solution: Call or visit the admission’s office at 043841000 or admission@mcm.ac.ae to make sure that you are currently registered for the correct number of courses/credits.
  • How do I submit a file for an assignment?

    To submit an assignment in Moodle, you should see a link in your course for the activity/assignment for which you are submitting work.  If you do not see this activity listed, contact your instructor, letting him/her know that it is not shown.

    If you do see a link to the assignment page, click on it and scroll down to the bottom of the screen.  You should see a button that says “Add submission.”  If you do not see this button, contact your instructor, letting him/her know that this button is not shown.

    If you do see this button, click on it, and you will be taken to a new page.  Scroll down to the bottom of this new page, where you should see the following box:

    Click on the blue arrow, and a new box will pop up.  In this new box, click on the button that says “Choose File” and select the file you wish to submit.

    When you are ready to submit your file, click “Upload this file” and then “Save changes”.

    On the screen that follows, scroll down to the bottom, and click on the button that says “Submit assignment.”  On the next screen, click on the button that says “Continue."

    Your file is now submitted.

  • I can't access a quiz in my course. What should I do?

    There may be several reasons why you are not able to access your quiz.

    1. You are trying to access a quiz that is no longer available.
      Solution: Check the dates and time of the quiz to make sure you are accessing it on the correct date and/or time.
    2. The instructor has not made the quiz available.
      Solution: Contact your instructor to find out when the quiz will be made available.

    3. You are only allowed one attempt at the quiz
      Solution: If you have already taken the quiz once, then you will be unable to take it again.
  • The links don't work in my course. What can I do?

    If a link within your Moodle course does not appear or is not functioning properly, contact your instructor to let him/her know.

  • This week's materials aren't showing up in my course. Who should I contact?

    If any course materials aren’t showing up in your Moodle course, first be sure that you are using either Firefox or Chrome for your internet browser.  If you are still having problems, contact your instructor to let him/her know.

  • Why don't I receive announcement emails from my instructor?

    All announcement emails that are sent through Moodle courses are sent to your Office 365 MCM email account inbox, not your personal inbox.  If you are not receiving these announcement emails to your MCM account, then contact your instructor and ask him/her to verify that the settings for announcements are set to “Forced subscription”.

  • Videos aren't playing in Moodle. What can I do?

    Moodle supports the playback of multiple video formats. If your instructor has embedded a video or provided a link in the course, and you are having issues playing it:

    Make sure that you are using Google Chrome, Mozilla Firefox, or Safari as your internet browser.

    Make sure your computer's Flash Player is up to date (NOTE: Flash files do not play on iOS devices, such as iPads).

    Contact your instructor to verify that the link or embedded video file is active and working.

    For any further technical related inquiries, please contact the Office of Information Technology Department by email helpdesk@mcm.ac.ae.

  • Why can't I hear the audio from A/V files in my course?

    First, make sure that your computer's speakers (external or internal) are turned on. Then:

    Check the volume setting controls on your PC or Mac and make sure it is adjusted to a normal level.

    If that doesn't work, contact the Office of Online Instruction and Instruction Technology by email at helpdesk@mcm.ac.ae.

  • Moodle logged me out during my quiz. What can I do?

    Moodle is programmed to log a user out who is inactive for two hours. If you are staying on one Moodle quiz page and just reading, typing into a text box, selecting radio buttons, or choosing from drop-down menus, none of that registers as "activity". You have to load a new page or refresh the current page for Moodle to consider you active.

    When you’re taking an online quiz, we recommend that you click the "Next" button every 10 minutes, even if you haven't finished answering all the questions on the page.  Then on the next page, click the "Return" button. This will let Moodle know you are active as well as save the questions you have already answered.

    If you do get kicked out of a quiz, immediately log back in to your course and click on the quiz. As long as the time has not expired for the quiz, you will see a button that says "Continue the last attempt."  Click that button.

    For further technical support, please feel free to contact the Office of Information Technology Department by email at helpdesk@mcm.ac.ae.

  • Why is my quiz grade a zero?

    There are several possibilities that can cause this to happen while taking an online quiz/exam in Moodle:

    Your internet connection was disconnected while taking the quiz/exams

    You were kicked out of the quiz due to time expiring and Moodle did not save your answers.

    You forgot to submit and finish the quiz/exam once you were done.

    Solutions:

    If the quiz/exam allows for another attempt and the time limit has not expired, attempt the exam again.

    If you are not able to try the attempt again, immediately contact you instructor via email or phone.

  • Which internet browsers are best for using Moodle?

    For the best user experience when accessing Moodle, please use the following browsers

  • What if I have an additional question and/or need to speak to someone?

    If you require further assistance with Moodle, contact the Office of Information Technology Department at helpdesk@mcm.ac.ae.

  • How can I find my enrolled classes in Moodle?

    All classes are displayed on your Dashboard.

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