Course description
Provide participants with the necessary knowledge and skills to enable them to sell with a high degree of effectiveness, as well as teach them to maintain an ongoing relationship with the customer.


The audience

Branch managers, their assistants, and customer relations staff.


Contents

  • Understanding the concept of personal sales and the concept of modern marketing
  • Identifying potential customers and all the information you need about them.
  • Determining customer needs
  • Effective concept of communication with potential clients.
  • Effective commercial offer
  • Dealing with customer objections
  •  Termination of the sale process
  • Customer service methods


Training period

5 days

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